FAQ

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Every customer who chooses and trusts PHBSON Is unique fortune to us

  • Q. Are you a direct manufacturer or a trading company? What's your main business?

    We are a direct manufacturer, but we also have our own trading department, we produce and sell by ourselves. We are professionally manufacturing and supplying all different types of Hand tools, Motor stands, and Truck Tool Boxes. Customized orders are accepted and we also have the function to source and match the relevant supporting products, and handle one-stop service for our customers.
  • Q. What's your payment terms?

    Generally for the mass production orders, 30% deposit in advance, the 70% balance at the sight of B/L copy or before delivery.
  • Q. What's your terms of delivery?

    We accept EXW, FOB, CFR, and CIF as well as some products by DDU and DDP with advantaged shipping costs.
  • Q. What's the mode of payment you can accept?

    We accept T/T, L/C at sight, Paypal, Western Union, Cash, or others to be discussed.
  • Q. What's your sample service policy?

    Generally, for existing products, we can provide samples free of charge, while customers are only supposed to bear the shipping cost ( This cost we could refund when customers placed the regular order ).
  • Q. What's your packing condition?

    Generally, we do neutral-packing, each with Opp/PVC bag, and some products with an inner box. We also can do the customized packing as per customers' requirements, assisting in the design process.
  • Q. What's your delivery time/production lead time?

    About 30-45 days depends on the order qty, to be discussed if customized products.

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